HomePerformance & Transparency
Performance & Transparency
The metrics we hold ourselves accountable to.
Transparent reporting isn't reserved for internal use — clients see the same performance indicators we use to run our own operations.
Key Performance Indicators
Enterprise performance dashboard
Clean Claim Rate
94.6%
Claims accepted on first submission
First Pass Rate
91.2%
Claims paid without additional intervention
Denial Rate
6.1%
Share of claims initially denied
A/R Days
38
Average days revenue remains outstanding
Collection Rate
94.2%
Net collections against expected reimbursement
Payment Turnaround
22 days
Average days from submission to payment
Credentialing Turnaround
58 days
Average days from application to approval
Client Satisfaction
4.7 / 5
Average client business review rating
Revenue Trend
Charges vs. net collections
Denial Trend
Denial rate over time
A/R Aging
Share of A/R by age
Get Started
Want to see how we'd report on your organization's performance?
Request a free assessment and sample reporting package for your organization.