HomeClient Success / Multi-location orthopedic group
Orthopedics
Multi-location orthopedic group
12 providers · 5 locations
Challenge
The organization operated with fragmented billing processes across locations, inconsistent charge capture practices, and limited visibility into provider-level performance.
Current Situation
Prior to engagement, billing was managed independently at each location with no centralized reporting, resulting in inconsistent denial handling and delayed leadership visibility into revenue performance.
Our Approach
- Centralized billing and coding operations under a single standardized workflow
- Implemented location-level and provider-level reporting dashboards
- Established a dedicated account team with orthopedic coding expertise
Implementation
Implementation was phased by location over a structured onboarding period, with parallel processing to validate accuracy before full transition.
Process Improvements
- Standardized charge entry and coding workflows across all locations
- Introduced weekly denial trend reviews with clinical leadership
- Centralized A/R follow-up under a dedicated specialty team
Results
- Directional improvement in denial resolution turnaround
- Increased leadership visibility through consolidated reporting
- Standardized workflows across all locations
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